Ofgem Proposes Customer Service Audits, Financial Checks & Customer Limits For Suppliers
U.K. regulator Ofgem is consulting stakeholders on reforms for existing retail energy suppliers, "to drive up customer service standards, reduce the r...
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Bill Capping Retail Supplier Rates For Low-Income Customers Passes Massachusetts Senate
The Massachusetts Senate passed S2545, which largely relates to clean energy, but was amended to include new customers protections for retail electric...
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Bill Requiring Retail Suppliers To Disclose Rate Is Higher Than SOS, Banning Auto-Renewals Advances
A Maine bill (LD 803 / SP 248) concerning retail electricity consumer protections, sponsored by Senate assistant minority leader Sen. Nate Libby, has ...
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Alberta Bans Door-to-Door Marketing of Energy, Related Services
The Alberta provincial government announced that selling household energy products unsolicited door-to-door will be prohibited after January 1, 2017.
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BBB: Beware of Retail Supplier Sales Tricks
The Better Business Bureau of West Michigan is warning DTE Energy natural gas customers about alleged misrepresentations by solicitors.
WOOD-TV8 repo...
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Police Warn Residents of Energy Supplier Solicitor
The Darien, Illinois Police Department is warning residents to be wary of a solicitor allegedly marketing on behalf of Starion Energy, the Chicago Tri...
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N.Y. ESCO To Refund $1.25 Million to Customers Under Agreement With AG
New York Attorney General Eric T. Schneiderman has reached a settlement with HIKO Energy, LLC under which HIKO shall fund a $1.25 million fund to be u...
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State Orders Retail Suppliers to Use New "Plain Language" Contract Summary
Pending the outcome of formal rulemaking proceedings to enhance consumer protection, the New Jersey BPU has directed retail suppliers to immediately b...
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Frustrated By Alleged Slam By 2nd ESCO, Shopping Customer Returns to NiMo Rather Than Original ESCO
CBS-6 Albany reports on a customer, who was already being served by one ESCO, who alleged that they were slammed by another supplier.
Notably, the re...
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Door-to-Door Energy Marketing Causes Student to Suspect 'Scam'
Door-to-door energy supply solicitations in the Scranton, PA area prompted one student at the University of Scranton to contact university police, con...
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State Considering "More Expansive" Consumer Protection Rule Changes Than Originally Proposed
The Delaware PSC is considering more expansive customer protection rule changes than those originally proposed, according to a report from The Delawar...
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Report: Retail Supplier Ditches Telephonic Verification for Wet Signature After Meeting with OPA
After meeting with the Delaware Public Advocate, a retail supplier that had been the target of customer complaints has, "voluntarily agreed to su...
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New Jersey Issues "Discussion Document" on New Retail Supplier Marketing, Disclosure Rules
The New Jersey BPU has issued a discussion document in advance of a September 4 stakeholder meeting concerning revisions to the retail supplier custom...
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Conn. Gov. Marks July 1 Start of Retail Electric Customer Bill of Rights
Connecticut Governor Dannel Malloy yesterday announced that several new electric customer protections took effect July 1.
Many of the protections r...
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Regulators Reach Pact to Cooperatively Investigate, Prosecute Retail Suppliers
The Asbury, NJ Park Press reports that the New Jersey BPU and New Jersey Division of Consumer Affairs have reached an agreement to, "work together to ...
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